FAQs
Got questions about our watch straps? We’ve got you covered! Browse our FAQs to find answers on sizing, compatibility, care, and more. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!
Shipping & Delivery
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Our delivery charges do not include each country's prevailing duties and taxes. Any applicable duties shall be borne by the buyer.
Free Shipping: Orders from the following countries qualify for free shipping with an estimated delivery time of 10 working days:
- United States
- Singapore
- Malaysia
- Indonesia
- Thailand
- Hong Kong
- Brunei
- Philippines
- Taiwan
- Vietnam
- Macau
- Laos
- Myanmar
Regular Shipping: For all other countries, shipping via regular air mail costs USD $12, with an estimated delivery time of 10 to 15 working days.
Expedited Shipping: Orders from Qatar, Kuwait, the United Arab Emirates, Saudi Arabia, and Kazakhstan have a shipping charge of USD $50, with an estimated delivery time of 7 working days.
Free Worldwide Shipping: Enjoy free shipping on orders over USD $120 from anywhere in the world.
The shipping charges specific to your location will be displayed during checkout for a transparent and hassle-free experience.
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Free Shipping: For countries listed above, the estimated delivery time is 10 working days.
Shipping for Out-of-Stock Items (U.S.): If an item is temporarily out of stock in the United States and not expedited, please allow 10 to 15 working days for delivery via regular air mail.
Regular Shipping: For all other countries, delivery via regular air mail is estimated to take 10 to 15 working days.
Expedited Shipping: Orders from Qatar, Kuwait, the United Arab Emirates, Saudi Arabia, and Kazakhstan typically arrive in 7 working days.
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Yes, we offer free shipping for orders from the following countries:
- United States
- Singapore
- Malaysia
- Indonesia
- Thailand
- Hong Kong
- Brunei
- Philippines
- Taiwan
- Vietnam
- Macau
- Laos
- Myanmar
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Yes, we ship our products all over the globe.
Payments & Safety
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All major credit cards are accepted. Pay easily at checkout using Visa, MasterCard, American Express, Google Pay, Apple Pay, or UnionPay. PayPal is also available.
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Yes, we have security measures in place to ensure a safe shopping experience. Ordering information is securely protected on our servers, and no sensitive financial information, such as credit card details, is stored. PayPal and Stripe provide additional safeguards to ensure secure transactions.
Product Information
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RSM Watch Straps are crafted from high-quality materials, including premium leather, durable nylon, and custom-woven fabrics. Each material is selected for its durability, comfort, and aesthetic appeal.
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Yes, all RSM Watch Straps include a one-year warranty covering manufacturing defects. This warranty does not cover normal wear and tear or damage caused by improper use or accidents.
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To find the right strap size, measure the lug width of your watch in millimeters where the band connects to the watch case. Shop by Width to help you choose the best fit.
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While RSM offers a diverse range of unique designs, we accept custom orders under certain conditions. Please contact our customer service team with your request and design details to explore customization options.
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To maintain your leather watch strap:
- Avoid exposure to water, oils, and harsh chemicals.
- Clean it gently with a dry cloth.
- Use a leather conditioner periodically to keep it supple.
- Store it in a cool, dry place when not in use.
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RSM watch straps are available for purchase on our official website and through select retailers and distributors worldwide. Browse our product listings to find the perfect strap for you! Shop now
Returns
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Yes, please enquire for more information about our Refund policy.
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You can always contact us for any return question at admin@rsmwatchstrap.com.
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We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. -
Unfortunately, we cannot accept returns on sale items or gift cards.